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NETGEAR ProSupport
ProSupport Service Offerings

NETGEAR understands that the integrity of your network directly impacts the success of your business. This is why we have designed a cost-effective and flexible portfolio of service offerings which suit your business needs. Backed by a team of NETGEAR’s R&D engineering, our technical support engineers will ensure that your NETGEAR products operate even more efficiently and reliably, enabling you to focus attention on your core business.

OnCall 24x7

NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:

XPressHW

NETGEAR’s XPressHW provides basic hardware support and next-business-day hardware replacement for customers who are seeking to protect their hardware investment.

Category 1:

OnCall 24x7: PMB0331NA
XPressHW: PRR0331NA

Model Product Description
DGFV338 ProSafe® Wireless ADSL Modem VPN Firewall Router
FS108 ProSafe® 8-port 10/100 Desktop Switch
FS108P ProSafe® 8-port 10/100 Desktop Switch with 4-port PoE
FS116 ProSafe® 16-port 10/100 Desktop Switch
FS116E ProSafe Plus Switch, 16-port Fast Ethernet
FS116P ProSafe® 16-port 10/100 Desktop Switch with 8-port PoE
FS726T ProSafe® 24-port 10/100 Smart Switch with 2 Gigabit Ports
FS726TP ProSafe® 24-port 10/100 Smart Switch with 2 Gigabit Ports and 12-port PoE
FS728TP ProSafe® 24-port 10/100 Smart Switch with 4 Gigabit Ports and 24-port PoE
FS728TS ProSafe® 24-port 10/100 Stackable Smart Switch with 4 Gigabit Ports
FS750T2 ProSafe® 48-port 10/100 Smart Switch with 2 Gigabit Ports
FSM7226RS ProSafe® 10/100 L2+ Managed Stackable Swith with 2 Gigabit Ports
FSM726 ProSafe® 24-port 10/100 Managed Switch
FSM726E ProSafe® 24-port 10/100 L2 Managed Switch with 2 Gigabit Ports
FVG318 ProSafe® 802.11g Wireless VPN Firewall 8
FVS318 ProSafe® VPN Firewall 8 w/8-port 10/100 Switch
FVS318G ProSafe 8-port Gigabit VPN Firewall
FVS336G ProSafe® Dual WAN Gigabit SSL VPN Firewall
FVS338 ProSafe® VPN Firewall 50 w/8-port 10/100 Switch and Dial Back-up
FVX538 ProSafe® VPN Firewall 200 w/8-port 10/100 and 1-port Gigabit Switch
GS105 ProSafe® 5-port Gigabit Desktop Switch
GS105E ProSafe® Plus Switch, 5-port Gigabit Ethernet
GS108 ProSafe® 8-port Gigabit Desktop Switch
GS108T ProSafe® 8-port Gigabit Smart Switch
GS110TP ProSafe® 8-port Gigabit Smart Switch with POE & 2 Fiber SFP Ports
GS116 ProSafe® 16-port Gigabit Desktop Switch
GS524T ProSafe® 24-port Gigabit Rackmount Switch
GS716T ProSafe® 16-port Gigabit Smart Switch
GS724AT ProSafe® 24-port Gigabit Smart Switch with Advanced Features
GS724T ProSafe® 24-port Gigabit Smart Switch
GS724TR ProSafe® 24-port Gigabit Smart Switch with Static Routing
GS724TS ProSafe® 24-port Gigabit Stackable Smart Switch
GS748AT ProSafe 48-port Gigabit Smart Switch with Advanced Features
GS748T ProSafe® 48-port Gigabit Smart Switch
JFS516 ProSafe® 16-port 10/100 Rackmount Switch
JFS524 ProSafe® 24-port 10/100 Rackmount Switch
JFS524E ProSafe® Plus Switch, 24-port Fast Ethernet
JFS524F ProSafe® 24-port 10/100 Rackmount Switch with 100FX Slot
JGS516 ProSafe® 16-port Gigabit Racmount Switch
JGS524 ProSafe® 24-port Gigabit Rackmount Switch
JGS524F ProSafe® 24-port Gigabit Rackmount Switch with 2 SFP Ports
RND2XXX ReadyNAS Duo
SRX5308 ProSafe® Quad WAN SSL Gigabit VPN Firewall
WAGL102 ProSafe® Dual Band Light Wireless Access Point
WAG102 ProSafe® Dual Band Wireless Access Point
WAG302 ProSafe® Dual Band Wireless Access Point
WGL102 ProSafe® 802.11g Light Wireless Access Point
WG102 ProSafe® 802.11g Wireless Access Point
WG103 ProSafe® 802.11g Wireless Access Point
WG302 ProSafe® 802.11g Wireless Access Point
WNAP210 ProSafe® Wireless-N Access Point
WNDAP330 ProSafe® 802.11n Dual Band Wireless Access Point
WNDAP350 ProSafe® Dual Band Wireless-N Access Point

Category 2:

OnCall 24x7: PMB0332NA
XPressHW: PRR0332-100NAS

Model Product Description
FSM7250RS ProSafe® 48-port 10/100 L2+ Managed Stackable Switch with 2 Gigabit Ports
FSM7328S ProSafe® 24-port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports
FSM7352S ProSafe® 48-port 10/100 L3 Managed Stackable Switch with 4 Gigabit Ports
GS724TP ProSafe® 24-port Gigabit PoE Smart Switch
GS724TPS ProSafe® 24-port Gigabit Stackable PoE Smart Switch
GS748TP ProSafe® 48-port Gigabit PoE Smart Switch
GS748TPS ProSafe® 48-port Gigabit Stackable PoE Smart Switch
GS748TR ProSafe® 48-port Gigabit Smart Switch with Static Routing
GS748TS ProSafe® 48-port Gigabit Stackable Smart Switch
GSM7212 ProSafe® 12-port Gigabit L2 Managed Switch
GSM7224 ProSafe® 24-port Gigabit L2 Managed Switch
GSM7224R ProSafe® 24-port Gigabit L2 Managed Switch with Static Routing
GSM7312 ProSafe® 12-port Gigabit L3 Managed Switch
RND4XXX ReadyNAS NV+ Gigabit Desktop Network Storage
RNDP600E ReadyNAS Pro Pioneer Edition
RNDX400E ReadyNAS NVX Pioneer Edition
RNDX4XXX ReadyNAS NVX
WMS5316 ProSafe® 16-AP Wireless Management System

Pricing Notes:

NETGEAR ProSupport
NETGEAR ProSupport OnCall 24x7
OnCall 24x7 - 3 Year Subscription - Category 1
#PMB0331NA
Our Price: $156.00
OnCall 24x7 - 3 Year Subscription - Category 2
#PMB0332NA
Our Price: $363.00